Product Life Cycle and End-of-Life Policy


This page explains the life cycle and End-of-Life (EOL) policy for GigaSpaces’ products and related third-party products, along with information about extended support, upgrading, and available assistance. The page also provides a product support roadmap to assist customers with future planning. All customers should refer to the specific service list they purchased to determine the specific level of support to which they are entitled.

GigaSpaces Product Life Cycle Policy

The GigaSpaces product life cycle policy is based on the following guidelines (unless stated otherwise in your service contract):

  • New policy change: For all versions, GigaSpaces provides technical product support for 2 years, starting from the next upcoming public GA of the release of the relevant product version.
  • Effective as of the official Support Discontinuance Date (2 years starting from next upcoming public GA) these versions will no longer be supported under a standard support agreement. Extended Support may be available for an additional limited period, for an extra fee. Please contact GigaSpaces’ Customer Service for more information.
  • Maintenance releases (service packs) are scheduled to be publicly available every 6-8 weeks and are driven by customer feedback. The above, is the planned schedule however does not constitute a firm commitment to produce a release at every such interval.

Backwards Compatibility

GigaSpaces guarantees backwards compatibility under the following conditions:

  • APIs - For two major versions going forward, and/or two years after a change in functionality.
  • Client-server compatibility - For two major versions (clients are guaranteed to work with servers running the next major version).
  • Server-server compatibility - For service packs on the same version only.

For example, if a new feature is introduced in version 10.0 that is meant to replace an existing feature, the existing feature will be deprecated as of version 10.0, and supported through 11.x. Starting from 12.x, backwards compatibility will no longer be guaranteed for the deprecated feature.

Important

Backwards compatibility is not guaranteed between server-client, where the server is running an older version and the client is running a newer version of the InsightEdge Platform or XAP.

End-of-Life Policy

GigaSpaces products may reach End of Life for a number of reasons, including product evolution due to market requirements, or replacement by more advanced versions with richer functionality.

GigaSpaces recognizes that end-of-life milestones can have a signification impact on the IT environment of our customers. With this in mind, we have put out a long-term end-of-life policy that is published in advance, to assist customers in managing the transition to a newer version, and to help customers understand how GigaSpaces’ Customer Service can help with the migrating affected applications.

Extended Support

  • Extended Support (beyond the Support Discontinuance Date) enables you to upgrade your systems to the most recent version after the Support Discontinuance Date. Extended Support may be available for a limited period for an extra fee. It includes telephone support and access to a web support portal.
  • During the Extended Support period, temporary patches are available but there are no planned service packs.
  • Extended Support and maintenance services for GigaSpaces products are provided on the condition that the customer has already paid all the standard support and maintenance service fees owed up to the time Extended Support is required.
  • To extend your support beyond a release’s Support Discontinuance Date, contact GigaSpaces Customer Support.

Upgrade Path and Assistance

  • The recommended upgrade path is to the latest GigaSpaces 14.0 series of editions.
  • Customers on annual subscriptions can also upgrade to the latest release.
  • Upgrading to the latest stable version provides access to all of the current bug fixes and improvements, and ensures our ability to properly support you should you encounter any issues. Furthermore, GigaSpaces has made tremendous improvements in scalability, stability, performance, user experience, and functionality in version 14.0. Upgrading your application to the latest 14.0 version and migrating to our latest best practices will ensure that you leverage the product’s technology to its fullest potential, minimizing deployment risks while shortening project cycle times. GigaPro are modular consultancy and professional services designed to ensure smooth and effective deployment of GigaSpaces solutions.

Upon request, GigaSpaces Consulting Services experts can offer you GigaPro™ Upgrade Support Package, which include the following services tailored to your needs:

  • Supporting the new version rollout process, tuning, and stability
  • Upgrade assessment
  • System architecture design
  • XAP delta core training (educational program as part of GigaSpaces University)
  • Assisted development services during upgrade – on demand
  • Code and system review
  • Upgraded production environment setup
  • Extended rollout support

Product Release Plan and End-of-Life Retirement Calendar

Product Release [1] GA Date Last Maintenance Service Pack Release Planned Next Maintenance Service Pack Release [2] Support Discontinuance (“End of Life”) [3]
14.0 b20000 November 2018 14.0.1
12.3 b19000 March 2018 12.3.1 b19300 in July 2018 No Plans November 2020
12.2 b18000 Sept. 2017 12.2.1 b18100 in Nov. 2017 No Plans March 2020
12.1 b17100 March 2017 12.1.1 b17100 in June 2017 No Plans September 2019
12.0 b16000 January 2017 12.0.1 b16600 in Sep. 2016 No Plans March 2019
11.0 b14800 April 2016 No Plans January 2019
10.2 b13800 July 2015 10.2.1 b14000 in Nov. 2015 No Plans April 2018
10.1 b12600 March 2015 10.1.1 b12800 in April 2015 No Plans July 2017
10.0 July 2014 10.0.1 b11800 in Aug. 2014 10.0.2 March 2017
9.7 b10496 Jan. 2014 9.7.2 b11000 in Feb. 2015 No Plans July 2016
9.6 b9500 July 2013 9.6.2 b9900 in Oct. 2013 No Plans January 2016
9.5 b8500 April 2013 9.5.2 b8900 in Aug. 2013 No Plans July 2015
9.1 b7500 Oct. 2012 9.1.2 b7920 in Feb. 2013 No Plans April 2015
9.0 b6500 May 2012 9.0.2 b6900 in Aug. 2012 No Plans October 2014
8.0 b5000 January 2011 8.0.8 b6380 in March 2013 No Plans January 2013
7.1 b4300 April 2010 7.1.4 b4750 in Feb. 2011 No Plans April 2012 [4]
7.0 b3500 July 2009 7.0.4 b4100 in July 2010 No Plans July 2011[4]
6.6 b2601 (or R6.5) Sep 2008 6.6.5 b3320 in June 2009 No Plans September 2010 [4]
6.0 b1855 Aug. 2007 6.0.5 b2150 in May 2007 No Plans August 2009 [4]
5.2 b1708 Dec. 2006 5.2.3 b1780 in June 2007 No Plans June 2009
5.1 Sept. 2006 5.1 b1603 No Plans September 2008
4.x April 2005 4.1 b1185 No Plans April 2008

[1] Product Releases – GigaSpaces R4.x and R5.x refer to all editions including the Enterprise (EE), Caching (EDG) and Community editions. R6.x refers to all editions including the XAP, Caching (EDG) and Community editions.
[2] Planned Maintenance Service Pack Release – Planned dates for release of additional service packs for the specific product version. These dates are provided for planning purposes only, are subject to change at any time and are not to be considered commitments.
[3] Release End-of-Life Retirement Date – effective date of the standard support and service discontinuance. Extended Support might be available beyond this date.
[4] Extended Support currently available

Third-Party End-Of-Life Policy

This section describes GigaSpaces’ general support policies for Java and Spring Framework. For more information about which versions are supported with the current release of the InsightEdge Platform, refer to the Release Notes page that discusses the third-party products shipped with InsightEdge and XAP.

Java Support

Customers should upgrade to a fully-supported environment, such as the latest version of InsightEdge or XAP 14.0 and the latest Java 1.8 SDK.

  • GigaSpaces is planning to support the first Long-Term Support (LTS) Java 11 release in an upcoming version of the InsightEdge Platform, and all future LTS Java versions as they are released.
  • From version 8.0 onwards, XAP no longer supports the Java 1.5 SDK, and requires Java 1.6 SDK or higher.
  • From version 7.0 onwards, XAP no longer supports the Java 1.4 SDK, and requires Java 1.5 SDK or higher.

Spring Framework Support

GigaSpaces supports Spring Framework version 4.3.x. Backwards compatibility is based on the Spring policy described on the Spring Framework Versions page for the Spring project.